Summary Description:

The Software Support II position provides 1st tier support for division level software including but not limited to Student Management,  Human Resources and Finance software.  

Qualifications:

• Bachelor’s Degree in computer science, information technology or a related field with a minimum of four years’ experience.
• Extensive knowledge of Student Management, Human Resource and Finance Management Software.
• Database and query experience. 
• Strong organizational skills required,
• Ability to communicate and collaborate well in a team environment. 

Essential Duties:

•  Handle software related requests for assistance through phone, email and in-person.
• Troubleshoot software and identify root causes of software problems.
• Determine, review criticality and prioritize resolution of issues.
• Create and maintain student information system accounts in a secure manner that complies with current federal, state and local student data privacy laws such as FERPA.
• Assist in research and evaluation of new software technologies.
• Maintain, setup, and provide training related to the FCPS online student registration system.
• Organizes training, when necessary, in the use of division level software for end users.
•  Ensures that interfaces between software applications and databases are maintained and that data transfers happen in a timely manner.
• Obtains vendor support if necessary to resolve software issues.
• Essential duties are interpreted as being descriptive and not restrictive in nature. Other duties may be assigned.

Pay Rate:

Administrative Support Grade P8 Salary Scale (credit is based on years of full-time experience in a related position)

Assignment:
Full time / 12 months / 245 days

Start Date:

This position is effective January 1, 2025